Ordering

Any order placed on this Website by you is an offer to purchase a product or products at the advertised price plus any delivery costs and other charges specified on this Website at the time you place your order.

We reserve the right at any time following receipt of your order to:

• accept or decline your order and payment for any reason including for unavailability of any product, an error in the price or the product description posted on the Website, or where we reasonably believe you have acted fraudulently, not complied with these Terms or the Privacy Policy; and

• without prior notice to you, supply less than the quantity you ordered of any item.

You acknowledge that our products are supplied to you strictly for your personal use only and must not be resold.

Pricing

All prices on the Website quoted in Australian Dollars (AUD) and are inclusive of goods and services tax, unless stated otherwise.

If you require the products to be packaged in a non-standard manner, we may also charge you for the additional cost of the packaging.

We may promote coupons, discount codes or weekly specials that offer a discount off the RRP. To qualify for this discount you must supply the applicable discount code at checkout or purchase products within the allotted timeframe. You may only use one discount code per purchase and use of a discount code may over-ride or nullify some of the other discounts we may offer such as free shipping.

Delivery

We process and deliver products Australia wide Monday to Friday between 9am to 5pm (AEST/ AEDT).  Orders received outside these hours will be processed the following working day.

Delivery estimates given are indicative delivery times only and we cannot guarantee delivery timing, including for large orders or due to reasons beyond our control. We are not liable for any losses, liabilities or costs you incur arising out of late or delayed delivery.

Our delivery partners will deliver your order using the name, address and telephone details you provide us with when completing your order. We are not liable for any mis-delivery due to inaccurate delivery details provided by you.

All deliveries will require signature on receipt.

Returns Policy

We want you to be happy with the products you purchase from us and your shopping experience with us.

If you have mistakenly purchased the wrong product you can cancel your order at any time before your order is packed for dispatch. However, once we have packed your order for dispatch, it cannot be cancelled. To request a cancellation, please contact us at helloluxeliving.net.au

We will gladly accept a return of your products provided:

• you contact us within 30 days of dispatch of the products; and

• the products are returned in original condition, unopened and sealed (unless the products are faulty).

Please note once the 30 day period has passed, we will not accept any return of products.

If you are returning the products because:

• you received incorrect products, we will at our option, either replace the incorrect product with the products your ordered or we will refund you;

• you received faulty or damaged products, we will at our option, either provide you with a replacement or we will refund you.

We take care in packaging all orders securely, however, occasionally boxes may be damaged while in transit, we do not offer refunds or replacements on products if only its packaging is damaged.

Unless we reasonably determine the product is being returned due to our error or product fault:

• you are responsible for any shipping charges on returned products; and

• we will not refund you the delivery fee originally paid.

You must ensure you obtain proof of postage and tracking to cover the unlikely event that the parcel is not returned to us.

To request a refund, please contact the customer service team at hello@luxeliving.net.au and quote your order number.

We will assess all claims individually and if we approve your return for a refund, we will credit the purchase price for that product using the original form of payment used to make the purchase.

Your Use of the Website

You must only use this Website in accordance with these Terms, any directions given by us and with all laws and regulations that apply to you.

You must not, and you must not cause or permit a third party, to:

• use this Website in a manner or for a purpose which is improper, unlawful or fraudulent, which infringes any person’s intellectual property rights, or which restricts or interferes with our provision of this Website to any other users;

• reverse engineer, reverse assemble or reverse compile or copy or duplicate or modify or make derivative works of or re-sell all or any part of this Website;

• gain or attempt to gain unauthorised access to any part of this Website, or our computer systems or networks connected to this Website, including through hacking, password mining or any other means; or

• use data mining, robots, screen scraping or similar data gathering and extraction tools on this Website for establishing, maintaining, advancing or reproducing information contained in this Website, on your own website or in any other publication, or for your own personal use or benefit (other than as expressly set out in these Terms), except with our prior written consent.

Your use of the Website is at your own risk.

We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.

Website Content

The content on this Website includes product related information that comes from a variety of sources and authors, including our staff, contractors and suppliers. It is intended for general use only and we do not warrant that the information is accurate, complete or relevant to your circumstance.

While we try to ensure the accuracy of all prices and information displayed on the Website, we are not responsible for any typographical or photographic errors on this Website, including any price errors and we give no undertaking as to the availability of products advertised on this Website.

This Website may contain links to external websites not operated by us and we take no responsibility for, or endorse, the content of such websites.

This Website is provided to you on an 'as is’, ‘with all faults’ and ‘as available' basis. To the extent permitted by law we make this Website available to you without any warranties or guarantees of any kind, express or implied.

We make no representation, warranty or guarantee that your access to, and use of, the Website will be uninterrupted, secure, error-free, free of viruses or unauthorised code or other harmful components and we reserve the right to discontinue operating the Website at any time without notice to you.

Copyright and Trade Marks

Copyright in the content on this Website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us.

The Website is for your personal, non-commercial use only and you must not reproduce, modify, copy, distribute, transmit, communicate, display, publish or use any material on the Website without our express prior written consent (such consent may be withheld) or for commercial purposes. Our logo and any other trade mark appearing on the Website must not be downloaded, copied and or used for any purpose without the permission of its respective owner. No right, license or interest is granted in our logo and all such other trade marks by these Terms.